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What Governs Your Account at f27

Access to f27 and use of our services — including deposits via bKash, Nagad, and Rocket — is subject to the terms set out on this page. Availability depends on your local law and the eligible regions we support.

Account TermsEligibility RulesPayment ConditionsJurisdiction Notice
f27 What Governs Your Account at f27
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We take a straightforward approach to your data — collect what is needed to run your account, protect it, and do not sell it. Here is specifically how that works at f27.

Data We Hold We store your registration details, wallet identifiers (bKash, Nagad, Rocket numbers), transaction history, and session logs. We do not store full payment credentials.
Account Security Accounts are protected by OTP verification on login and on withdrawal requests. If you notice unfamiliar activity, use the lock-account option in your dashboard immediately.
Retention Period We keep account data for as long as your account is active and for a period after closure as required by our compliance obligations. You can request deletion after that period.
Your Rights You can request a copy of your data or ask us to correct inaccurate details by contacting support with your registered mobile number and account ID.
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute about a transaction through bKash, Nagad, or Rocket, our support team handles these through the channels below. Response times depend on query volume, but account and payment queries are prioritised.

Live Chat Available directly in your account dashboard. Use this for quick term clarifications, wallet queries, or transaction questions. Fastest response path for account holders.
Email Support Send detailed legal or data requests to our support email. Include your registered mobile number so we can locate your account and respond accurately.
Account Help Centre The help section inside your account covers common policy questions, wallet verification steps, and how to submit a formal complaint if needed.

Legal and Account Policy — Common Questions

These are the questions we get most often about terms, eligibility, data, and how to act on your account rights.

Availability depends on your local law and your own eligibility status. We do not make legal determinations on your behalf — check the rules applicable in your region before registering.

Contact our support team via live chat or email with your registered mobile number and account ID. We will confirm what data we hold and provide it in a readable format.

Yes. Once your account is closed and any mandatory retention period has passed, you can submit a deletion request through support. We will confirm when it is completed.

If updated terms are posted and you do not accept them, close your account and withdraw your balance before the effective date. Continued use after that date counts as acceptance.

Raise it via live chat in your account dashboard first. Include the transaction date, amount, and the wallet used — bKash, Nagad, or Rocket — so we can pull the correct record.

Your registered mobile number must match the bKash, Nagad, or Rocket account you withdraw to. We may also ask for identity confirmation before releasing funds for the first time.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.